Home / Document templates / Refund Policy
Refund Policy
Free refund policy template for an online store or service business — clear terms for returns and refunds.
- SSL-secured
- No signup required
- Free, always
This free refund policy covers Eligibility, Non-Refundable Items, How to Request a Refund, Refund Method, Exchanges with 8 clearly marked [placeholder] fields to fill in — built for individuals and small businesses handling a straightforward legal document themselves needing a clear, professional document without commissioning custom legal drafting for a routine situation. Copy it into your own word processor, fill in the placeholders, and review it — or adapt it — before use. It's part of docstoc's free document template library, alongside business, legal, real estate, finance, and HR templates. Every template here is free to copy with no signup required, and each one carries a plain disclaimer: this is a starting point for informational purposes, not a substitute for advice from a licensed professional in your jurisdiction.
Refund Policy
Effective Date: [Date]
At [Company Name], we want you to be satisfied with your purchase. Here's how our refund policy works.
Eligibility
Refunds are available for [products/services] within [Number] days of [purchase/delivery], provided [conditions — e.g. "the item is unused and in original packaging"].
Non-Refundable Items
The following are not eligible for a refund: [e.g. digital downloads, custom/personalized items, gift cards].
How to Request a Refund
Contact us at [Email] with your order number and reason for the request. We'll respond within [Timeframe].
Refund Method
Approved refunds are issued to [the original payment method], typically within [Timeframe].
Exchanges
[If you offer exchanges: describe the process, separate from refunds.]
Damaged or Defective Items
[Your policy for items that arrive damaged — usually more lenient than a standard change-of-mind return.]
Contact
Questions about this policy: [Email]
*If you sell to EU consumers, note that many EU countries legally require at least a 14-day "cooling off" return right for online purchases regardless of your stated policy — confirm your obligations in each market you sell into.*
Edit directly in the box above. Download PDF anytime — the docstoc.io footer is always included and cannot be removed.
What's included
- Edit online — click the document, fill in placeholders, download a PDF
- 7 standard sections: Eligibility, Non-Refundable Items, How to Request a Refund, Refund Method, Exchanges, Damaged or Defective Items, …
- 8 clearly marked [placeholder] fields for quick personalizing
- Free to use — no account or signup required
- Fully editable — adjust any clause to match your actual situation
- Fixed docstoc.io footer on every PDF (not removable)
Who this template is for
Freelancers & solo founders
Handling routine business paperwork without commissioning custom legal drafting for every document.
Small businesses
Standardizing recurring documents — leases, agreements, notices — across a growing operation.
Anyone reviewing before signing
Using a clear starting structure to understand what a document should cover, even if a lawyer finalizes it.
Before involving a lawyer
A solid starting draft to review with counsel, or to use directly for a low-stakes situation.
FAQ
Is this refund policy template really free?
Yes, completely free — view, edit, and download this refund policy as a PDF without creating an account.
What does this refund policy cover?
This legal template includes Eligibility, Non-Refundable Items, How to Request a Refund, Refund Method. Fill in the [bracketed] placeholders, edit any clause online, then download a PDF — the docstoc.io footer stays on every export.
Is this legal advice?
No. Legal documents are exactly where a generic template is most likely to miss something that matters — the right structure, required disclosures, and even which clauses are enforceable all vary by state and situation. Use this as a starting point for a conversation with a licensed attorney, not a substitute for one.
Can I edit the wording?
Yes — edit directly on the page, adjust any section or clause, and re-fill the 8 placeholder fields to match your situation before downloading a PDF. It's a starting structure, not a rigid script.
Where can I find more free templates like this?
Browse more free legal and related document templates in the docstoc library at /document-templates/.
More free document templates
- Mutual Non-Disclosure Agreement (NDA)
- Demand Letter for Unpaid Invoice
- General Power of Attorney
- One-Way (Unilateral) NDA
- Corporate Bylaws
Five products, one platform
Why use this instead of a generic template
Security
Served over SSL from Cloudflare's edge network — no ad trackers, no third-party scripts on template pages.
Legality
Templates are drafted for general use, not a substitute for legal advice — check the note on each page for specifics.
Privacy
No account or signup needed to copy a template — nothing you type here is stored unless you choose to sign up.
Speed
Copy the subject and body directly — no form to fill in, no export step, no waiting on a download link.
Mobile-friendly
Every template page works the same on a phone as a desktop — copy on the go, no app required.
API available
Building your own tool? docstoc's API covers invoices, reminders, and templates directly.