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Apology Letter
Free business apology letter template for addressing a mistake or service failure with a customer or client.
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This free apology letter covers What Happened, What We're Doing About It, Making It Right with 6 clearly marked [placeholder] fields to fill in — built for founders, freelancers, and small business owners formalizing a business decision or agreement without paying a lawyer to draft it from scratch. Copy it into your own word processor, fill in the placeholders, and review it — or adapt it — before use. It's part of docstoc's free document template library, alongside business, legal, real estate, finance, and HR templates. Every template here is free to copy with no signup required, and each one carries a plain disclaimer: this is a starting point for informational purposes, not a substitute for advice from a licensed professional in your jurisdiction.
Apology Letter
[Date]
Dear [Recipient Name],
I want to personally apologize for [specific issue — a service failure, delay, error]. I understand this [caused inconvenience/impacted your business/fell short of what you expect from us], and I take full responsibility.
What Happened
[Brief, honest explanation — not excessive detail or excuses.]
What We're Doing About It
[Specific corrective action already taken, and/or steps to prevent recurrence.]
Making It Right
[If applicable: a specific remedy — refund, credit, replacement, or other gesture.]
I appreciate your patience and value our relationship. Please don't hesitate to reach out directly if there's anything else I can do.
Sincerely, [Your Name] [Direct Contact Information]
*An apology that names the specific issue and offers a concrete remedy — rather than a vague "sorry for any inconvenience" — is what actually rebuilds trust after a mistake.*
Edit directly in the box above. Download PDF anytime — the docstoc.io footer is always included and cannot be removed.
What's included
- Edit online — click the document, fill in placeholders, download a PDF
- 3 standard sections: What Happened, What We're Doing About It, Making It Right
- 6 clearly marked [placeholder] fields for quick personalizing
- Free to use — no account or signup required
- Fully editable — adjust any clause to match your actual situation
- Fixed docstoc.io footer on every PDF (not removable)
Who this template is for
Freelancers & solo founders
Handling routine business paperwork without commissioning custom legal drafting for every document.
Small businesses
Standardizing recurring documents — leases, agreements, notices — across a growing operation.
Anyone reviewing before signing
Using a clear starting structure to understand what a document should cover, even if a lawyer finalizes it.
Early-stage businesses
Getting the basics documented before things get more complex.
FAQ
Is this apology letter template really free?
Yes — this Apology Letter template on docstoc is free to view, edit online, and download as a PDF with no account or signup required.
What does this apology letter cover?
This business template includes What Happened, What We're Doing About It, Making It Right. Fill in the [bracketed] placeholders, edit any clause online, then download a PDF — the docstoc.io footer stays on every export.
Is this legal advice?
No. Templates like this cover the common ground most businesses need, but they can't anticipate your specific deal terms, jurisdiction, or industry rules. Treat it as a first draft to build from, and get a business attorney's eyes on it before signing anything that matters.
Can I edit the wording?
Yes. All 6 placeholder fields and every clause are editable right on the page — change what doesn't fit, then download an updated PDF anytime.
Where can I find more free templates like this?
Browse more free business and related document templates in the docstoc library at /document-templates/.
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Why use this instead of a generic template
Security
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Legality
Templates are drafted for general use, not a substitute for legal advice — check the note on each page for specifics.
Privacy
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Speed
Copy the subject and body directly — no form to fill in, no export step, no waiting on a download link.
Mobile-friendly
Every template page works the same on a phone as a desktop — copy on the go, no app required.
API available
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