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Customer Feedback Form
Free customer feedback form template for collecting structured ratings and comments after a purchase, service, or support interaction.
- SSL-secured
- No signup required
- Free, always
This free customer feedback form covers 1. Customer Information (Optional), 2. Overall Experience, 3. Specific Ratings, 4. What Did We Do Well?, 5. What Could We Improve? with 8 clearly marked [placeholder] fields to fill in — built for founders, freelancers, and small business owners formalizing a business decision or agreement without paying a lawyer to draft it from scratch. Copy it into your own word processor, fill in the placeholders, and review it — or adapt it — before use. It's part of docstoc's free document template library, alongside business, legal, real estate, finance, and HR templates. Every template here is free to copy with no signup required, and each one carries a plain disclaimer: this is a starting point for informational purposes, not a substitute for advice from a licensed professional in your jurisdiction.
Customer Feedback Form
Business: [Company Name] · Date: [Date] · Order/Service Reference: [Reference No., if applicable]
1. Customer Information (Optional)
Name: [Name] · Email: [Email] · Phone: [Phone]
2. Overall Experience
How would you rate your overall experience? [ ] Excellent [ ] Good [ ] Average [ ] Poor [ ] Very Poor
3. Specific Ratings
| Category | Excellent | Good | Average | Poor |
|---|---|---|---|---|
| Product/Service Quality | [ ] | [ ] | [ ] | [ ] |
| Staff Helpfulness | [ ] | [ ] | [ ] | [ ] |
| Timeliness | [ ] | [ ] | [ ] | [ ] |
| Value for Money | [ ] | [ ] | [ ] | [ ] |
4. What Did We Do Well?
[Open comment field.]
5. What Could We Improve?
[Open comment field.]
6. Likelihood to Recommend
On a scale of 0-10, how likely are you to recommend us to a friend or colleague? [Score: ___ /10]
7. May We Contact You About This Feedback?
[ ] Yes [ ] No
Thank you for taking the time to share your feedback.
*This document is provided as a general template. Adjust the questions and rating scale to match what matters most for your business.*
Edit directly in the box above. Download PDF anytime — the docstoc.io footer is always included and cannot be removed.
What's included
- Edit online — click the document, fill in placeholders, download a PDF
- 7 standard sections: 1. Customer Information (Optional), 2. Overall Experience, 3. Specific Ratings, 4. What Did We Do Well?, 5. What Could We Improve?, 6. Likelihood to Recommend, …
- 8 clearly marked [placeholder] fields for quick personalizing
- Free to use — no account or signup required
- Fully editable — adjust any clause to match your actual situation
- Fixed docstoc.io footer on every PDF (not removable)
Who this template is for
Freelancers & solo founders
Handling routine business paperwork without commissioning custom legal drafting for every document.
Small businesses
Standardizing recurring documents — leases, agreements, notices — across a growing operation.
Anyone reviewing before signing
Using a clear starting structure to understand what a document should cover, even if a lawyer finalizes it.
Early-stage businesses
Getting the basics documented before things get more complex.
FAQ
Is this customer feedback form template really free?
Yes. Like every template in docstoc's library, this customer feedback form is free to use, with no account or signup needed to view, edit, or download it.
What does this customer feedback form cover?
This business template includes 1. Customer Information (Optional), 2. Overall Experience, 3. Specific Ratings, 4. What Did We Do Well?. Fill in the [bracketed] placeholders, edit any clause online, then download a PDF — the docstoc.io footer stays on every export.
Is this legal advice?
No. This is a general-purpose starting structure, not advice for your specific situation. Business agreements can hinge on details — state of formation, industry-specific regulation, how a dispute would actually play out — that a template can't account for. Have a business attorney review anything that involves real money or real risk before you rely on it.
Can I edit the wording?
Yes — edit directly on the page, adjust any section or clause, and re-fill the 8 placeholder fields to match your situation before downloading a PDF. It's a starting structure, not a rigid script.
Where can I find more free templates like this?
Browse more free business and related document templates in the docstoc library at /document-templates/.
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Why use this instead of a generic template
Security
Served over SSL from Cloudflare's edge network — no ad trackers, no third-party scripts on template pages.
Legality
Templates are drafted for general use, not a substitute for legal advice — check the note on each page for specifics.
Privacy
No account or signup needed to copy a template — nothing you type here is stored unless you choose to sign up.
Speed
Copy the subject and body directly — no form to fill in, no export step, no waiting on a download link.
Mobile-friendly
Every template page works the same on a phone as a desktop — copy on the go, no app required.
API available
Building your own tool? docstoc's API covers invoices, reminders, and templates directly.