Online Banking Agreement and Disclosure

Bank: [Bank Name] · Customer: [Name] · Effective Date: [Date]

1. Services Covered

This Agreement governs Customer's use of [Bank Name]'s online and mobile banking services, including account access, transfers, bill pay, and mobile check deposit.

2. Access and Security

Customer is responsible for keeping login credentials confidential and must notify Bank immediately at [Contact] of any unauthorized access or suspected fraud.

3. Electronic Fund Transfers — Your Liability

Consistent with Regulation E, Customer's liability for unauthorized transfers is limited if reported promptly: generally up to $50 if reported within 2 business days of discovery, up to $500 if reported within 60 days, and potentially unlimited liability if not reported within 60 days of the statement showing the unauthorized transfer.

4. Mobile Deposit

[If applicable: describe funds availability timing, deposit limits, and requirements for endorsing/retaining physical checks after mobile deposit.]

5. Bill Pay

[Describe processing timelines and Customer's responsibility for accurate payee information.]

6. Service Availability

Bank does not guarantee uninterrupted service and is not liable for losses caused by system outages, except as required by law.

7. Fees

[List applicable fees for online banking services, if any.]

8. Amendments

Bank may amend this Agreement with notice as required by applicable law (typically 21-30 days for material changes affecting Customer's rights).

Customer acknowledgment: ______________________ Date: ____________

*This document is provided for informational and educational purposes only and does not constitute legal advice. The liability tiers in Section 3 are federally mandated under Regulation E specifically to create a strong incentive for customers to report unauthorized transactions FAST — the difference between reporting within 2 days versus waiting 60+ days can mean the difference between a $50 loss and no protection at all.*